Technical Support – Green Harvest Job

AGCO Singapore PTE. LTD.
Site web

Inspecteur Technique

Non renseignée

Description de l'offre

Job Summary

The Technical Service Manager is AGCO's Distributor facing representative responsible for AGCO's Technical Services business. The role will work with AGCO distributors and internal functions to develop and sustain Service excellence within the designated territory/ market ensuring industry leading Aftersales support and ultimately customer satisfaction.

The role will be responsible for providing accurate and prompt service direction to distributors and/or dealers via telephone and web application for the assigned AGCO products. In addition, the Technical Service Specialist is responsible for communicating with dealers and internal staff on troubleshooting and diagnosis of all technical issues for assigned products

Job Responsibilities

• Provide distributors in assigned area with Technical assistance on service related matters via telephone, and e-mail/salesforce. Green Harvest specialty, with secondary support to other AGCO product lines as seasonal and workload demand desires

• Handle technical inquiries & communications in relation to machine performance, reliability, product features and service administration in a timely manner

• Identify training needs and address these by developing and delivering technical training as and when required

• Record and collate product and technical service issues, and further developing reports for use by factory engineering and product management groups

• Make technical field visits for problem resolution/research as and when required

Problem Solving Skills

Moderate/reasonable - Requires good analytical skills as well as evaluative judgement based on the analysis of factual and qualitive information in complicated or novel situations. Multiple sources of information refer to a diverse range of internal and external sources such as procedures and practices in other areas, team, companies etc. The ability to filter, prioritize, analyze and validate potentially complex and dynamic material.

Key Performance Indicators

• Customer Satisfaction (End User)

• Customer Support (Dealer)

• Warranty & Goodwill expense (AGCO)

• Case Resolution Time (End User / Dealer)

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